What maintenance and support is provided for the refreshment solution?
For maintenance and support, our comprehensive package includes round-the-clock phone support and a detailed knowledge base featuring maintenance and cleaning articles for all our machines. Additionally, our managed service, driven by telemetry technology, ensures proactive on-site assistance. This means we’re equipped to address any issues before they affect your workflow, guaranteeing smooth operations.
Can specific or specialised products be offered within the vending solution?
Of course! Our consumables service offers over 60 top brands, including our exclusive Fairtrade Sense Coffee beans. With our managed service, our dedicated team ensures uninterrupted restocking of your machines, providing a seamless experience for your guests. Moreover, we understand the importance of aligning products with your brand, so you still have the flexibility to stock the machines with the specific or specialised products that resonate with your business identity.
Are your coffee machines suitable for both small and large hotels?
Absolutely! Our coffee machine solutions are meticulously designed to cater to the diverse needs of hotels, regardless of size. Whether you’re a small boutique hotel or a large-scale establishment, we have the perfect coffee machines for you. From compact models capable of handling 80 cups per day to high-capacity machines like the Coffetek Vitro X3, which can effortlessly serve up to 350 cups daily, we ensure there’s an ideal fit for every hotel’s requirements. Elevate your guests’ experience with our versatile coffee solutions tailored for hotels and hospitality.
Can the freshment solution be customised to fit in with the Hotel’s branding or theme?
Certainly! Working with our partners at Nebrak, we offer fully customisable solutions from worktops, to stands and catering interiors tailored to suit and complement your specific branding and theme requirements.
When it comes to the products themselves, whether it’s our Hotel coffee machines with diverse finishes or our Neo Q vending machines, offering interchangeable machine fronts in just 5 minutes, we ensure your refreshment areas align perfectly with your business identity.
Our expertise covers design, manufacturing, and installation, allowing us to optimize your space and create a visually cohesive solution tailored to your brand.